Privacy at a Glance
We know legal terms can be complex. Here is our transparent guarantee to every seeker traveling with Kashi Wonders:
spa 1. Our Sacred Stewardship
Kashi Wonders ("we," "us," or "our") operates cultural tours, private boat cruises, walking explorations, and bespoke pilgrimage packages centered around Varanasi (Kashi), Ayodhya, and Prayagraj.
A spiritual pilgrimage is an intensely personal journey. When you share details about your travel dates, family members, mobility considerations, or spiritual preferences, you place your trust in us. We consider this trust sacred. This Privacy Policy sets forth our clear commitments in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act, India), the Information Technology Act, 2000, and internationally accepted data privacy guidelines.
folder_shared 2. Information We Collect
We collect only the minimum necessary information to curate and execute seamless, dignified spiritual experiences. This includes:
badge A. Reservation & Contact Details
Your full name, phone / WhatsApp contact number, email address, country of residence, preferred dates of travel, and party composition (adults, children, senior citizens).
fingerprint B. Government-Mandated Identification
Government-issued photo identification (Aadhaar Card, Voter ID, or Passport and Visa for international visitors) is collected only when strictly mandated by statutory authorities — including the Varanasi District Administration for river passenger manifests, hotel C-form submissions, or the Shri Kashi Vishwanath Temple Trust for Sugam Darshan passes.
accessibility_new C. Health, Mobility & Sacred Preferences
Details regarding walking restrictions, wheelchair requirements, dietary restrictions (such as pure satvik, Jain, or diabetic meals), or specific Vedic ritual requirements (Pind Daan, Rudrabhishek, ancestral rites) provided voluntarily by you to assist our curators.
credit_card D. Payment & Transaction Logs
Payment confirmations, transaction IDs, billing addresses, and payment modes (UPI, Netbanking, Cards). Note: All electronic card and banking data is processed through RBI-authorized, PCI-DSS certified payment gateways. We never receive or store complete credit card numbers, CVVs, or bank login passwords.
rule 3. How We Use Your Information
Your data is processed strictly on a lawful, legitimate-use basis for the following explicit purposes:
- Pilgrimage & Itinerary Execution: To coordinate private sunrise/sunset boat charters on the Ganga, book licensed local guides, and arrange temple access.
- Safety & River Regulations: To comply with Varanasi Jal Police safety norms, boat passenger limits, and emergency medical protocols.
- Direct Concierge Updates: To send real-time reminders regarding dawn boarding times at Assi Ghat, Ganga Aarti weather changes, or route updates through WhatsApp or SMS.
- Customer Support & Billing: To generate tax-compliant GST invoices, process verified booking amendments, and handle cancellation credits.
- Platform Optimization: Anonymous, aggregated analytics to improve website navigation speed, mobile readability, and route information.
The Zero-Sell Guarantee
Kashi Wonders will never sell, lease, monetize, or trade your personally identifiable information, phone numbers, or email addresses to any third-party marketing companies, lead aggregators, or digital advertisers.
Your spiritual journey is personal. You will never receive unsolicited third-party insurance calls, unrelated promotions, or spam as a result of trusting us with your booking.
lock 5. Data Security & Encryption
We apply enterprise-grade safeguards to protect your personal information against unauthorized access, loss, or alteration:
All interactions between your browser and our servers are encrypted using modern cryptographic protocols.
Internal access to traveler files is strictly limited to authorized coordinators executing your specific booking.
Routine vulnerability scans and firewall protections safeguard our server environment against intrusions.
Customer data is stored on secure cloud servers complying with Indian data sovereignty standards.
chat 7. WhatsApp & Concierge Communications
In Varanasi's labyrinthine alleys, instant mobile messaging is the most reliable way to connect travelers with their native guides and morning boatmen.
When you contact our concierge via WhatsApp or request booking coordination, you consent to receive direct travel updates, live ghat location pins, and weather advisories on that number. We never use your WhatsApp contact for automated broadcast promotions or unsolicited advertising. You may opt out at any time by messaging "STOP" or contacting our team.
policy 8. Your Statutory Rights (DPDP Act 2023)
Under India's Digital Personal Data Protection framework and international privacy principles, every traveler possesses the following rights:
support_agent 9. Grievance Officer & Statutory Inquiries
In accordance with the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023, the details of our designated Data Protection & Grievance Officer are published below:
Grievance Redressal Office
Kashi Wonders Private Travel Services
Assi Ghat, Shivala,
Varanasi, Uttar Pradesh 221005,
India
Legal & Privacy: privacy@kashiwonders.com
General Concierge: namaste@kashiwonders.com
Concierge Line: +91 88 580 11233
Official inquiries receive a written acknowledgment within 24 hours and resolution within 48 to 72 business hours.
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Learn about our service commitments, river boat safety rules, and refund matrix.